Redshift Solutions

"Not everything that counts can be counted, and not everything that can be counted counts."

(Sign hanging in Einstein's office at Princeton)

ITIL-ready Service Desk solutions

We provide complete Lotus Notes based ITIL-ready Service Desk solutions to suit businesses of any size. Features include:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management (CMDB)
• Known Errors
• Knowledge Management

The service desk suite is delivered as a modular - but cohesive - fully configurable package coupled with an intuitive user interface that provides a great user experience.

Please contact us to arrange a demo of the Service Desk suite or find out more information.